Shipping & Returns

Welcome to Covet on Fifth

Our boutique is open six days a week, and our online store is available 24/7 so you can shop whenever it's convenient for you.

At Covet on Fifth, our goal is to make every shopping experience enjoyable, whether you're visiting us in-store or online.

If you have any questions before or after placing your order, we'd love to help.

Email: covetonfifth@gmail.com
Phone: 250-871-2272
Store Hours: Monday–Saturday, 10:00 AM–5:00 PM ~ Closed Sunday

We always welcome your questions, comments, and feedback about our products, services, or website.

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Order Confirmation

Once your order has been placed, you will automatically receive an email confirming that your order has been successfully submitted.

Orders are typically processed within 1–3 business days. Please note that processing times may be slightly longer during holidays, promotional events, or periods of high order volume.

When your order ships, you will receive a second email containing your tracking information.

If you do not receive your confirmation email, please check your junk or spam folder.

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Returns & Exchanges

We want you to love your purchase.

If your item isn't quite right, please contact us within 3 days of receiving your order to arrange a return or exchange.

Eligible items may be:

~ Refunded to your original method of payment (less original shipping charges)

~ Exchanged for another item (subject to availability)

~ Issued a store credit

Customers are responsible for all return shipping costs.

To be eligible for a return or exchange:

~ You must contact us within 3 days of receiving your order.

~ The return package must be postmarked within 14 days of the original delivery date.

~ Merchandise must be returned in new, unworn condition with all original tags attached.

~ Items must be free of perfumes, smoke, pet hair, makeup, or other odours.

~ Footwear must be returned in its original box and packaging, with no signs of wear or scuffing on the soles.

Please note that COD (Cash on Delivery) shipments will not be accepted.

Once your return has been received and inspected, any approved refund will be processed to your original method of payment. Please allow 5–10 business days for your financial institution to process and post the refund.

Return Address

Covet on Fifth
218 Fifth Street
Courtenay, BC V9N 1J6

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Damaged or Defective Items

Every item is carefully inspected before it leaves our store. If you receive an item that you believe is damaged or defective, please contact us immediately so we can make it right as quickly as possible.

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Inventory Availability

While we make every effort to maintain accurate inventory, occasional discrepancies can occur.

If an item you have ordered is unavailable, we will notify you as soon as possible and issue a full refund for the unavailable item. We sincerely apologize for any inconvenience this may cause.

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Sale Items

All sale items are final sale. No returns, exchanges, or refunds will be accepted on sale merchandise.

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Shipping Within Canada

~ FREE Shipping on orders over $150 CAD

~ Flat Rate Shipping: $20 CAD on orders under $150

Orders are processed within 1–3 business days (excluding weekends and statutory holidays).

Once your order has shipped, you will receive an email with tracking information.

Estimated delivery time is 3–12 business days, depending on your location.

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Lost or Delayed Shipments

Once your order has been shipped, delivery times are the responsibility of the shipping carrier. While we are happy to assist if a shipment is delayed, Covet on Fifth is not responsible for delays caused by the carrier, weather, or other circumstances beyond our control.

If your tracking information indicates your package has been delivered but you have not received it, please contact the shipping carrier first. If you require additional assistance, please reach out to us and we'll do our best to help.

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In-Store Pickup

If you select In-Store Pickup at checkout, your order will be prepared for pickup at our Courtenay boutique.

Please choose a shipping option at checkout if you would like your order delivered.

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International Orders

For shipping outside of Canada, please contact us before placing your order for a shipping quote.

Thank you for shopping with Covet on Fifth. We truly appreciate your support and look forward to helping you find something you'll love.